Discover How Columbia Memorial Health Transformed Patient Experience with Mediktor

Columbia Memorial Health (CMH), a community hospital in New York, needed a digital solution to streamline patient triage and pre-diagnosis quickly and efficiently.

Their goal: reduce wait times, optimize resources, and ensure every patient reached the right level of care.

In less than four weeks, CMH integrated Mediktor, the AI-powered digital health assistant, into its website and mobile app. From the very first symptoms, patients now receive an instant evaluation and are guided to the most appropriate care option: primary care, pediatrics, telemedicine, or the emergency room.

Key Results

• 3X ROI in patient acquisition

• 9,000+ completed evaluations in the first year

• 40% user retention with recurrent usage

• NPS 72, 4x the healthcare industry average

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